CLIENT TESTAMONIALS
Breen Title clients are families buying a new home, loan officers
originating a new mortgage for their customer, Realtors assisting
with a purchase, and homeowners refinancing their current mortgage
to lower the interest rate or capitalize on the equity that they
have. Our staff promises a high level of customer service that
promotes communication and attention to detail, both necessary
ingredients for a successful real estate settlement. The following
testamonials provide you with real scenarios that promote the
integrity of Breen Title & Settlement.
MORTGAGE CLOSING - SIMPLIFYING A COMPLICATED
PROCESS
Like many, the Duggers found their mortgage to be a myriad of
paperwork that required attention to small details and answers
to their questions. The relationship we have with our client begins
as we guide them through the compilation of the many documents
necessary for closing, including the title report, insurance,
survey and property reports. Bottom line, communication before
the closing assures a smooth closing.
" I want to thank you for the fantastic job your company
did in handling our recent closing. My husband and I found each
of your staff to be courteous and professional. Problems were
handled efficiently before we arrived, and the closing itself
was made to feel almost easy by your well prepared closer. We
were especially happy with the closer's ability to answer our
questions regarding the sometimes confusing mass of paperwork."
---Rhonda R. Duggers, Area Homeowner
and Client
STRESSFUL TRANSACTIONS REQUIRE CAREFUL ATTENTION
Losing a spouse can leave you with hard decisions regarding your
home. For Doris Craig, the right decision was a reverse mortgage
that would allow her to use the equity in her home to provide
immediate home improvements and additional security for her future.
With this complicated transaction, Mrs. Craig needed a watchful
eye not only on her settlement, but also to her special needs.
" I want to thank the staff at Breen Title for the marvelous
job done with my reverse mortgage. While these closings are done
for many people every day, I was made to feel that I had the full
attention of those involved with my closing with periodic updates
by telephone and flexibility of scheduling to my needs. Your company
does business the old fashioned way, and that was a big help in
my situation. I'll refer you as much as I can!"
---Doris Craig, Area Homeowner and Client
PROMOTING A REALTOR'S BUSINESS
As a real estate professional, Jim Youmans has assembled a team
of service providers to assist his clients once they find a home
to purchase. Home inspectors, loan officers, contractors and title
companies all play a role in the closing process, and his recommendations
are a reflection of his ability to provide a professional service.
A smooth and efficient closing leaves his client with a positive
experience that will relate to additional business for Jim in
the future.
"As a real estate agent, I count on referrals to expand
my business. Because of that, I can't afford to recommend a service
to my clients that turn out to be a bad experience for them. I
know I can count on Breen Title to be professional, quick, and
responsive to my needs and to the needs of my clients. Best of
all, they aren't as expensive as a lot of the other firms in town,
proving that you don’t have to pay the most to get the best
quality! I wholeheartedly recommend Breen Title over any other
title company in Hampton Roads."
---Jim Youmans, REALTOR
MEETING THE DEMANDS OF A TIME SENSITIVE BUSINESS
Three years ago, it took 60 or more days to obtain a mortgage
from a lender; now it takes as little as 15 days to complete the
process. Speed and accuracy have become buzzwords in the title
industry to meet the ever-increasing demands of the client. Kim
Patrell, a loan originator, refers her clients to Breen Title
for just that reason - we have the staff and the working system
in place to streamline the closing process without prejudice to
quality. Closing on time is important for the client who has their
move scheduled, and for Kim's future referral network.
STAFF TRAINING LEADS TO BUSINESS SUCCESS
The title insurance and settlement industry faces constant change
in regulations, courthouse procedures, escrow requirements and
customer service expectations. Breen Title employs The Butler
Company, a title insurance consulting firm, which conducts bi-monthly
seminars to insure that our staff is in compliance with all state
and federal regulations. Furthermore, The Butler Company provides
temporary staff as needed, holds customer service seminars to
improve our client relationships, and assists in long term corporate
planning. Our goal at Breen Title is not only to provide the best
settlement service, but to also remain at the top in our field.
"Dave Breen has impressed me as being a title insurance
agent who wants the very best for his staff. Dave provides good
equipment, continuing education and excellent guidance. His employees
are trained from their date of employment. His office is beautifully
furnished and has a friendly atmosphere for lenders and realtors
to bring their clients. Working with title agencies statewide,
I find Breen Title to be one of the most professional and efficient
offices in Virginia."
--Carol Butler, The Butler Company
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